04 Apr 2019

Would you like to host an Every Customer Counts Workshop?

The Association of British Riding Schools (ABRS) are delighted to announce that Trustee Jane Williams will be delivering the Every Customer Counts workshops at regional centres throughout England during 2019 to increase customer satisfaction and develop your business.

The ABRS has been delivering this programme nationwide on behalf of the BEF during 2018 and it has proved very successful and enlightening for attendees.

Any equestrian establishment proprietors and their staff, plus any of their equine related suppliers can register and attend the workshop. The workshop gives you some practical suggestions which:

  • • Attracting and retaining customers
  • • Building an enjoyable customer experience
  • • Developing and optimise your customer database
  • • Play an effective role in the community

Hannah Mays, Chairman of the ABRS says, “The ABRS are delighted that we are able to share this latest thinking on core skills essential for all proprietors for a very reasonable cost. The benefits of the workshop should make a real difference and bring tangible benefits to your establishment.

‘A very useful reminder of what is important with new thinking too ’Proprietor, established, successful riding centre & senior BEF member.”

You don’t have to be an ABRS member to attend. £10 ABRS members, £12.50 non-members. To book your place ring ABRS Head Office on 01403 790294 or email office@abrs-info.org

If you’d like to offer your yard as a possible venue, please contact Jane Williams at jane@people-innovation.com or email office@abrs-info.org. Free and reduced places for Proprietors and staff.